This Privacy Policy explains how CW77 collects, uses, stores and protects your personal data when you access or use the CW77 online gaming and sports betting platform. Your privacy is a fundamental commitment, not an afterthought.
CW77 ("CW77", "we", "us", "our") operates the online gaming and sports betting platform accessible at cw77.cam. We are committed to protecting the personal data of our users ("you", "your", "User") and to handling that data with transparency, integrity and in accordance with applicable data protection obligations.
This Privacy Policy ("Policy") sets out in detail what personal data we collect, why we collect it, how we use and store it, who we may share it with, and what rights you have in relation to your data. It applies to all Users of the CW77 platform, including registered account holders and visitors who have not yet registered.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy. By accessing or using the CW77 platform, you acknowledge that you have read and understood this Policy.
Note for Pakistani Users: Pakistan has its own data protection framework, including the Personal Data Protection Bill (pending legislative finalization at the time of this review) and various sector-specific regulations. CW77 processes data of Pakistani users in accordance with its applicable licensing obligations. This Policy does not constitute legal advice. Users are encouraged to understand their rights under applicable Pakistani law independently.
The following terms have the meanings set out below throughout this Policy:
CW77 collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Account registration, age verification, KYC compliance |
| Contact Data | Email address, phone number, residential address (including city — e.g., Karachi, Lahore, Islamabad) | Account communications, verification, support |
| KYC / ID Documents | CNIC, passport, proof of address | Identity and age verification, fraud prevention, legal compliance |
| Financial Data | Payment method details, transaction history, deposit/withdrawal amounts in PKR or other currencies | Payment processing, withdrawal verification, AML compliance |
| Account Activity Data | Login history, betting records, game history, bonus usage, session duration | Account management, dispute resolution, responsible gambling monitoring |
| Technical Data | IP address, device type, browser type, operating system, connection data | Security, fraud detection, platform optimisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service, quality assurance, complaint handling |
| Preference Data | Responsible gambling tool settings, notification preferences, language/currency selection | Personalised platform experience, responsible gambling compliance |
Minimum Necessary Principle: CW77 applies a data minimisation approach. We do not collect personal data beyond what is required for the stated purposes. Where data is no longer required, it is deleted or anonymised in accordance with our retention policy (see Section 8).
CW77 collects personal data through the following channels:
CW77 processes personal data for the following purposes:
Where data protection law requires CW77 to identify a legal basis for processing personal data, we rely on one or more of the following:
Withdrawal of Consent: Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew consent. It may, however, affect our ability to provide certain services that depend on that consent.
CW77 does not sell personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data protection obligations:
All third-party data processors engaged by CW77 are required to process data only in accordance with CW77's instructions and applicable data protection law. CW77 does not authorise processors to use your data for their own independent purposes.
CW77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual.
CW77 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:
Security Incident Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, CW77 will take prompt steps to contain the breach, notify relevant authorities as required, and communicate with affected Users in accordance with applicable notification obligations. You will be informed of the nature of the breach, the data affected and the steps taken without undue delay.
CW77 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:
Most web browsers allow you to manage cookie preferences through browser settings. Disabling certain categories of cookies may affect the functionality of the CW77 platform. For further information on managing cookies, refer to your browser's help documentation.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by CW77. To exercise any of these rights, contact our support team at [email protected] (plain text — not a link) or via 24/7 live chat.
Request a copy of the personal data CW77 holds about you, including confirmation of how it is used and with whom it is shared.
Request correction of inaccurate or incomplete personal data held about you without undue delay.
Request deletion of your personal data where there is no longer a legitimate reason to retain it, subject to legal retention obligations.
Request that processing of your data be restricted in certain circumstances — for example, while the accuracy of data is being contested.
Where applicable, receive your personal data in a structured, machine-readable format or request its transfer to another controller.
Object to processing based on legitimate interests, and to direct marketing communications at any time, with no questions asked.
CW77 aims to respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days but will notify you of the extension and the reason for it. There is no charge for exercising your rights in normal circumstances.
We may need to verify your identity before processing a rights request to ensure we are responding to the correct individual. This protects you from third parties making requests about your data without your knowledge.
CW77 strictly prohibits access to and use of the platform by persons under the age of 18, or the higher minimum age required by the operator's or applicable license jurisdiction. We do not knowingly collect personal data from minors.
Age verification is a mandatory step in the account registration and KYC process. Where CW77 becomes aware — or has reasonable grounds to suspect — that a User is under the applicable minimum age, we will immediately suspend the account, freeze all associated funds and require documentary proof of age before any further action is taken.
If a registered account is subsequently confirmed to belong to a minor, all wagers placed by that account will be declared void, any winnings will be forfeited, and the account will be permanently closed. Personal data collected in connection with such an account will be retained only to the extent required by applicable legal and AML obligations, then securely deleted.
Parental Advisory: CW77 recommends that parents and guardians use internet filtering and parental control tools to restrict minor access to gambling websites. If you believe a minor in your care has accessed the CW77 platform, please contact our support team immediately. We will respond with urgency.
CW77 and its third-party service providers may process personal data in jurisdictions outside Pakistan. Where data is transferred internationally, CW77 takes appropriate steps to ensure that such transfers are made only to recipients that provide an adequate level of data protection or are subject to appropriate contractual safeguards — such as standard contractual clauses — that impose equivalent data protection standards on the receiving party.
By using the CW77 platform, you acknowledge that your data may be transferred to and processed in jurisdictions that may have data protection laws that differ from those of Pakistan. CW77 will handle your data consistently with the commitments made in this Policy regardless of where it is processed.
CW77 may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable law, regulatory guidance or platform features. Where changes are material, we will notify registered Users by email and/or by displaying a notice on the platform prior to the revised Policy taking effect.
The "Last reviewed" date at the top of this page indicates when the Policy was most recently updated. We recommend reviewing this page periodically to stay informed of how we handle your data. Your continued use of the platform following any material update constitutes your acknowledgement of the revised Policy.
If you object to any changes made to this Policy, you may close your account in accordance with the account closure procedure set out in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a suspected data security concern, please contact CW77 using the following channels:
CW77 aims to acknowledge data rights requests and privacy-related queries within 72 hours and to resolve them within 30 calendar days, or within any extended period as permitted under applicable law with prior notification to the User.
For formal complaints relating to data protection matters that CW77 has been unable to resolve to your satisfaction, you may be entitled to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction under whose law CW77 is licensed. Details of the applicable supervisory authority will be provided upon request from our support team.
Response Commitment: Privacy queries sent to our support email are handled by a dedicated team — not routed through a general inbox. We do not use automated responses for substantive privacy inquiries. Expect a substantive reply from a real person within 72 hours, seven days a week.
All data transmitted between your device and the CW77 platform is protected with TLS encryption. Sensitive data — including KYC documents and payment details — is encrypted at rest in CW77's infrastructure.
CW77 does not sell your personal data to any third party. Period. Data sharing is limited strictly to service providers operating under formal data processing agreements and legal/regulatory authorities where legally required.
Access, rectification, erasure, portability and objection rights are all available to you. Submit a request via live chat or email — we respond to all substantive privacy requests within 30 days without unnecessary barriers.
CW77 does not hoard data indefinitely. Personal data is deleted or anonymised when it is no longer needed — subject only to genuine legal retention requirements such as AML record-keeping obligations.
We collect only what we need. Registration fields, KYC requirements and payment data requests are scoped to the minimum necessary for account operation, legal compliance and fraud prevention — nothing more.
Dedicated English and Urdu support agents handle privacy queries around the clock. No automated-only responses for substantive data requests — a real person will review and respond to your privacy concern directly.
This Privacy Policy works alongside our Terms & Conditions and Responsible Gambling page. We recommend reviewing all three so you play with complete confidence in how CW77 operates.
18+ only | Or the higher minimum required by the operator/license jurisdiction | Local law may restrict gambling | Play Responsibly